Privacy Notice
Last updated: 2026
1. Who We Are
This Privacy Notice is issued by DiGrazia & Associates at eXp Realty ("we", "us", "our"), trading as AgentOS AI™. We act as the data controller for the personal data we collect about users of the AgentOS AI service.
2. Personal Data We Collect
- Account data: name, email address, login credentials, profile details.
- Brand and content data: brand profile inputs, prompts, generated outputs, uploaded documents.
- Support data: messages, attachments, and metadata from your support requests.
- Usage and telemetry: feature usage, log data, device identifiers, IP address, browser info.
- Cookies and similar technologies (see Section 9).
3. Purposes and Legal Bases
- Providing the service and your account — performance of contract.
- Security, fraud prevention, and abuse detection — legitimate interests.
- Improving and developing the product — legitimate interests.
- Customer support — performance of contract and legitimate interests.
- Marketing communications — consent, which you may withdraw at any time.
- Compliance with legal obligations — legal obligation.
4. How We Share Your Data
We share personal data only with:
- Service providers and subprocessors (hosting, analytics, email, support tooling).
- Paddle.com Market Ltd, our Merchant of Record, for the sale of subscriptions, subscription management, payment processing, invoicing, and tax compliance.
- Professional advisers (legal, accounting, auditors) where necessary.
- Authorities or third parties where required by law or to protect our rights.
5. Data Retention
We retain personal data only for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data is deleted or anonymised.
6. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or port your personal data, to object to certain processing, and to withdraw consent. To exercise these rights, contact us using the details below. You may also lodge a complaint with your local data protection authority.
7. Security
We implement appropriate technical and organisational measures, including encryption in transit, access controls, and audit logging, to protect personal data against unauthorised access, loss, or misuse.
8. International Transfers
Where personal data is transferred outside your country, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
9. Cookies
We use essential cookies required to operate the service, and may use analytics cookies to understand usage. You can manage cookie preferences through your browser settings.
10. Contact
Questions about this Privacy Notice? Contact DiGrazia & Associates at eXp Realty via the support channels in your account.